Return Policy

Thank you for shopping with heathercliffpine.com. We strive to ensure every customer is satisfied with their purchase. This Return Policy outlines the conditions and procedures for returns, refunds, and exchanges made through our website, https://heathercliffpine.com.

By placing an order on our Site, you agree to the terms described below.

30-Day Window

Returns accepted within 30 days from the delivery date.

7–10 Business Days

Typical time for an approved refund to reach your account.

No Direct Exchanges

Return for a refund, then place a new order separately.

6. Late or Missing Refunds
7. Non-Returnable Items
8. Shipping Responsibility
9. Policy Changes
10. Contact Us

1. Eligibility for Returns

We offer a 30-day return window starting from the date your product is delivered. To qualify for a return:

The product must be unused and in its original packaging.
The product must be returned with all original labels, seals, and documentation intact.
Proof of purchase (such as your order confirmation email) must be provided.

Please note: Due to health and safety concerns, we do not accept returns for opened or used products unless they arrived damaged or defective.

2. How to Initiate a Return

To begin a return process, please contact our customer support at:

Email: support@heathercliffpine.com

Include the following information in your email:

Full name
Order number
Reason for return
Photos of the product (if damaged or incorrect)

Our team will respond within 1–2 business days with return instructions.

3. Refunds

Approved returns will be refunded to the original method of payment once the returned item is received and inspected. Refunds may take up to 7–10 business days to appear, depending on your financial institution.

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).

4. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return your product for a refund and place a new order separately.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos and a description of the issue. We will prioritize correcting the problem at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

Check your bank or credit card account again.
Contact your payment provider for processing delays.

If the issue persists, reach out to us at support@heathercliffpine.com.

7. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Any opened dietary supplements or capsules
Gift cards
Trial-size or promotional items

8. Shipping Responsibility

You are responsible for covering the shipping costs for returning your item, unless the return is due to an error or defect on our part.

We recommend using a trackable shipping method and purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned product.

9. Policy Changes

We reserve the right to update or change this Return Policy at any time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions regarding this Return Policy, please contact our support team:

Customer Support

We reply to all return requests within 1–2 business days.